Terms of Service

1. Acceptance of terms

By creating an Index.brain account or using any part of our service, you agree to be bound by these Terms of Service ("Terms"). If you use Index.brain on behalf of a company or organization, you represent that you have the authority to bind that organization to these Terms, and "you" refers to both you and that organization. If you do not agree to these Terms, do not use the service.

2. The service

Index.brain is a knowledge extraction service. We connect to your business tools (Gmail, Slack, Notion, Jira, Linear, Asana, GitHub, and others), extract structured knowledge, organize it into AI-readable skills, and deliver those skills to authorized AI agents via MCP and REST API.

We do not store raw emails, messages, or documents. We extract knowledge and discard the source content. We are not an automation platform, a workflow builder, a document management system, or an AI agent — we are the knowledge layer that makes your existing AI agents smarter about your company.

Processing is not real-time. The brain updates every few hours. This ensures higher-quality knowledge extraction and is a deliberate product decision.

3. Accounts

• You must provide accurate information when creating your account.
• You are responsible for maintaining the security of your account credentials and for all activity that occurs under your account.
• You must notify us immediately at support@indexbrain.online if you suspect unauthorized access.
• One account per person. You may not share account access with others except through our team member feature on Team plans.
• You must be at least 16 years old to create an account.

4. Your data and content

You own your data. By connecting an integration, you grant Index.brain a limited, non-exclusive license to read data from that source for the sole purpose of extracting and structuring knowledge for your account. You can revoke this permission at any time by disconnecting the integration.

You are responsible for ensuring you have the right to connect the data sources you connect to Index.brain. You represent that connecting those sources and allowing us to process the data in them does not violate any applicable law, regulation, or third-party agreement.

We do not claim any ownership rights over the knowledge extracted from your data. The extracted skills and facts belong to you.

5. Acceptable use

You agree not to use Index.brain to:

• Process data you do not have the legal right to access or share
• Violate any applicable law, regulation, or third-party rights
• Attempt to access another organization's knowledge, skills, or data
• Reverse engineer, decompile, or copy any part of the service
• Probe, scan, or test the vulnerability of our systems without written permission
• Use the API in ways that damage, disable, or disproportionately burden our infrastructure
• Share, sell, or transfer API keys or MCP credentials to unauthorized parties
• Use the service to extract knowledge for a competitor product
• Attempt to re-identify any individual from anonymized or aggregated data

Violation of these rules may result in immediate suspension or termination of your account.

6. Subscription and billing

• Free tier: Available with limited integrations and processing volume. No credit card required.
• Paid plans: Billed monthly or annually in advance. Prices are listed on our pricing page and may change with 30 days' notice.
• Renewal: Paid subscriptions renew automatically at the end of each billing period. You can cancel at any time from Settings to prevent the next renewal.
• Refunds: We do not provide refunds for partial billing periods or unused time on annual plans, except where required by law. If you believe a charge was made in error, contact support@indexbrain.online within 14 days.
• Overdue payments: Accounts with overdue payments may be downgraded to the free tier until payment is received. We will attempt to notify you before this happens.

7. API and rate limits

API usage is subject to rate limits based on your plan:

• Free: 100 API calls per hour
• Solo: 1,000 API calls per hour
• Team: 10,000 API calls per hour

Requests that exceed your limit will receive a 429 response with a reset timestamp. We do not charge overage fees — excess requests are throttled, not billed.

8. Uptime and availability

We aim for high availability but do not guarantee uninterrupted service. Index.brain depends on third-party services (Gmail APIs, Slack APIs, Anthropic API, Vercel) that may experience their own outages. We are not liable for downtime caused by events outside our control. Scheduled maintenance will be announced in advance on our status page at status.indexbrain.online.

9. Intellectual property

Index.brain and its software, design, and brand are owned by us and protected by intellectual property laws. These Terms do not grant you any rights to our name, logo, trademarks, or software except the limited right to use the service as described here.

If you submit feedback, suggestions, or ideas about the service, you grant us the right to use that feedback without compensation or attribution.

10. Confidentiality

Both parties agree to keep each other's confidential information (including account contents, pricing, and business terms) confidential and not to disclose it to third parties without consent, except as required by law. This obligation survives termination of these Terms.

11. Termination

• By you: You may cancel and delete your account at any time from Settings. Cancellation stops future billing. Existing data is deleted within 24 hours.
• By us: We may suspend or terminate your account with notice if you violate these Terms, if your account remains unpaid after 14 days, or if continuing to provide the service would be unlawful. In cases of serious violations (illegal activity, security threats), we may suspend immediately without notice.
• Effect of termination: Upon termination, your access to the service ends. All extracted knowledge and skills are deleted within 24 hours. OAuth tokens are deleted immediately. Billing records are retained as required by law.

12. Disclaimer of warranties

Index.brain is provided "as is" and "as available" without warranties of any kind, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement. We do not warrant that the service will be error-free, uninterrupted, or that extracted knowledge will be accurate or complete. AI extraction is inherently probabilistic — always review critical knowledge before relying on it.

13. Limitation of liability

To the maximum extent permitted by law, Index.brain and its directors, employees, and agents are not liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of or inability to use the service.

Our total aggregate liability for any claim arising from these Terms or the service is limited to the greater of (a) the amount you paid us in the 12 months immediately preceding the event giving rise to the claim, or (b) $100 USD.

14. Indemnification

You agree to indemnify and hold harmless Index.brain and its directors, employees, and agents from any claims, damages, or expenses (including reasonable legal fees) arising from your use of the service, your violation of these Terms, or your violation of any third-party rights.

15. Governing law and disputes

These Terms are governed by the laws of the State of Delaware, USA, without regard to conflict of law principles.

Any dispute arising from these Terms or the service will first be addressed through good-faith negotiation. If unresolved after 30 days, disputes will be resolved by binding arbitration under the rules of the American Arbitration Association, conducted in English. You waive any right to participate in class actions.

16. Changes to these Terms

We may update these Terms from time to time. Significant changes will be communicated by email at least 30 days before they take effect. The updated Terms will be posted on this page with a new "Last updated" date. Continued use of the service after the effective date constitutes acceptance of the updated Terms.

17. Contact

Questions about these Terms:
Email: legal@indexbrain.online